RollHero — Frequently Asked Questions

Use this page to confirm compatibility, shipping timing, and bulk pricing before you place your order.

Are your prices really the cheapest in NZ?

We work hard to offer the most affordable thermal rolls in New Zealand. As a Kiwi family-run business, our overheads are low and we pass those savings directly to you. 57mm EFTPOS rolls start from just $0.42/roll and 80mm POS rolls from $1.48/roll (ex GST). Compare us to any other NZ supplier — we’re confident you won’t find better value.

How do I confirm roll compatibility with my machine?

Check your printer specification for width and roll diameter. Common sizes include 57×38mm, 57×40mm, and 80×80mm. Not sure which fits? Email us and we’ll confirm your printer’s match quickly.

How fast do you dispatch orders?

In-stock orders placed before 3 pm are dispatched the same business day. Orders after 3 pm ship next business day.

Do you offer bulk pricing?

Yes — at NZ’s most affordable rates. Ordering larger quantities lowers your per-roll cost — for example, our 57×40mm 100-unit box brings per-roll cost down to $0.42 + GST. As a family business, we keep margins fair so you save more with every order.

What are shipping costs across NZ?

Free shipping to Auckland, Northland, and Waikato. Rest of NZ ships for a $10 flat rate. Final rates are confirmed at checkout.

Can I return unopened boxes?

Unopened boxes in original packaging can be returned within 14 days. See our terms and conditions for full details.

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